Help Desks

The WoodWorks team includes technical advisors in California, the southeast and the north-central United States. They’re available to discuss specific issues and have the expertise to provide a wide range of architectural, engineering and code support, either one-on-one or through in-house presentations to an entire firm or design team. Telephone numbers and email addresses are provided under Contact Information.

If you have a project that requires technical expertise in wood design please contact a member of our field team in your region, or complete our technical support request form.

Technical support is also provided free of charge via help desks operated by the major wood associations:

APA – The Engineered Wood Association – Specialists are available to answer questions pertaining to the specification and application of engineered wood products and systems, as well as southern pine and SPF lumber. Email help@apawood.org or call the help desk at (253) 620-7400, Monday through Friday, 9 a.m. to 6 p.m. Central Time.
Southern Pine Council – For information on southern pine lumber, complete the email request form or call (253) 620-7400 with questions, Monday through Friday, 9 a.m. to 6 p.m. Central Time. Help desk is offered jointly with APA.
American Wood Council – The AWC help desk provides technical assistance on engineering, building codes, standards, fire technology and research projects primarily to engineers, architects and building officials. Email awcinfo@afandpa.org or call 202-463-4713, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time for information.
Canadian Wood Council – CWC offers an email help desk for architects, engineers, builders and designers with an emphasis on the US and Canada. View the FAQs or email info@cwc.ca.
Western Wood Products Association – Register free and receive access to an Online Technical Guide featuring detailed engineering and design information on western lumber. For additional information, email info@wwpa.org.